Guarantee and Return Policy

Guarantee/Return Policy

Products

Our ministry materials are backed by a guarantee of 100% satisfaction. We will gladly refund the purchase price, not including shipping costs, of the product in question according to the following paragraphs.

If for any reason you are not satisfied with one of our books or CD or DVD teaching series, including cases of defect, damage or our error in shipment, then package the item carefully, without marking on, clipping, taping or stapling anything to it. THE PACKING SLIP MUST BE ENCLOSED for correct return processing. In order to improve our Customer service, please include the reason for your return and any other comments you may have. For further information and/or requests, contact our Customer Service department at 844.41BASIC (toll free) 844.412.2742.

If for any reason you are not satisfied with one of our individual CDs, including cases of defect, damage or our error in shipment, please call our Customer Service department at 844.41BASIC (toll free) for a refund or correction. You do not need to ship the individual CD back to us. Please use it yourself, or give it to someone else.

For Conferences held in Dallas, we retain a $15 cancellation fee. For Conferences held outside of Dallas, we require a $100 non-refundable deposit.

If you receive a package from us in error, simply write "Refused" on the package and return it to the U.S. Postal Service or UPS, whichever company delivered it. Please call Customer Service at 844.41BASIC (toll free) to make us aware of the return.

Return Shipment Address:

Basic Gospel
Attention: Customer Service
751 Hebron Parkway, Suite 310
Lewisville, TX 75057
 

Donations

We do not refund donations except in cases of credit card fraud or ID theft. Please contact our Customer Service department at 844.41BASIC (toll free) as soon as possible after the fraud or theft is discovered so that we can work with you and your credit card company to prevent further abuse of your account.

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